Help & Support

Last updated: October 22, 2026

Contact support@shaneliu.app or use Send Feedback in Settings. To report a problem, include your app version and build, iPhone model, iOS version and the steps that led to it. Do not send your password or payment details.

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Get started without signing up

Optionally enter a nickname on Welcome, then tap Continue. You can change it later in Settings → Profile & iCloud. No app account or sign-in is required. Your device’s iCloud account, App Store purchase account and the app’s random technical identity serve different purposes.

Before the plan screen, you can try illustration-only water logging, a 15-second mini work session, a 5-second stretch preview and a 5-second eye-rest preview. Eye Rest offers Close Your Eyes, Take a Walk and Look into the Distance. Start plays the current demonstration; it advances automatically after completion, or you can Skip. These illustrations save no water, work or rest records and do not affect badges, streaks, growth or rewards. Leaving the app resets the current illustration without recording a missed break.

The app prepares the monthly offer while you explore onboarding. The plan screen shows Apple’s current price and any trial available to you. You can choose Continue Without Subscribing, including while the offer loads. If loading fails, check your connection and retry.

Online purchase and referral checks use a random technical profile, separate from your nickname and local habit history. See the Privacy Policy for what these services process.

Water goals and reminders

You can enter weight manually or choose to import it once from Apple Health. Changing weight updates the estimated goal for the current unsettled day. The stored goal uses the same rounded amount shown in the app. This estimate includes water from drinks and food; it is not a target for plain water alone. Wake-up and bedtime settings define the reminder period; changing them adjusts reminders that have not yet been sent. Allow notifications in iPhone Settings if you want reminders outside the app. Focus and Sleep settings may silence or delay delivery even when app notifications are enabled.

Daily plant growth settles at local midnight. Existing records keep their saved dates when you change time zones. If the app is closed at that time, reopening it processes the days that have passed. Your saved drinking records are used; the app does not assume that missing records were completed.

Water history and plant charts

Use Log Water for drinks you actually consumed. Logging plays the watering animation; Plus also adds a short pet encouragement. Open Water entries to edit or delete today’s drinks. An edit updates the same entry without replaying its caring message. Deleting changes today’s total and pending growth and cannot be undone. Older settled entries are read-only. The list can show older records; chart windows do not automatically delete them.

Free access includes water logging and a Daily water goal chart for the latest 20 saved drinking days on this iPhone. It does not reset when you plant something new. With Plus, Water also shows Plant progress and paired water and growth charts for the current plant, with up to 20 saved days since planting. Day 1 means the first saved day for that plant, not one completed growth day. Planting late in a day can therefore leave a short Day 1 before Today appears as Day 2.

Tap a point or choose a date from the date menu. In the Plus charts, the selected date changes the water percentage, that day's credited growth, accumulated growth and saved recovery status together. Today is pending until its daily settlement. The water axis stays at 0–120%. A value above 120% is marked by an upward triangle; selecting that day shows the actual percentage, not a value capped at 120%. The growth chart's dashed maturity line is five growth days for your first plant and 15 for later plants. Growing a new plant starts its own chart without deleting previous records.

Growth, wilting and recovery

For an eligible Plus day, reaching 80% but less than 100% of the goal earns half a growth day; reaching 100% or more earns one growth day, up to the amount remaining before maturity. Growth settles at local midnight, rather than immediately when you log water. Your first plant has a welcome bonus target of five growth days; subsequent plants each need 15 growth days.

Three consecutive eligible days below 80% make the current plant wilt, keeping its existing growth. Reach 100% for three consecutive eligible recovery days. The first two add no growth; at the third day's settlement the plant recovers and can gain one growth day, up to maturity. A recovery day below 100% resets the recovery count. Pale red chart bands mark already-settled recovery days when growth paused; they do not predict future paused days. At risk and Recovering labels provide the next action for today. A neutral travel-transition day or a day without eligible Plus access can pause these sequences instead of counting as a low day.

If you activate Plus during a saved drinking day, water logged earlier in that same day can count for that day's growth. Earlier free days are not backfilled. Water logged after access expires does not count for growth unless you activate Plus again in the same day. The intake chart still shows all logged water, so its percentage can differ from the amount eligible for growth.

Banked boosts and Use Growth Boost are in Water's Plant progress card. One boost adds up to one growth day to a healthy, unfinished plant; it does not log water or advance recovery. An unavailable action is dark green with a short red reason below it. When a plant is fully grown, follow its prompt to start another plant. Your Plant Collection keeps the unlocked types and maturity history.

Work, stretch breaks and eye rest

Start work now or save a regular schedule

With Plus, use Work → Start Work to choose a session length, including breaks. A standard cycle reaches Stretch Break after 50 minutes. A session shorter than 50 minutes needs no break and ends at its planned time.

Use Work → Add Work Block or Edit Work Schedule to save recurring work periods. You can select multiple weekdays, cross midnight, or use a two-week rotation. With notification permission enabled, the app tracks saved work periods from their scheduled start, including when it reconciles after reopening. Automatic starts are off when notifications are disabled; you can still start work manually. Keep this schedule accurate, because due breaks can count as missed while you are away. Editing future blocks does not rewrite completed work.

Start and finish each break

Tap Start Stretch Break when it is due. After completing its five minutes, choose an eye-rest mode and tap Start Eye Rest. Each due break has a ten-minute start window; an unstarted break is recorded as missed when its window expires, including in the background. If you have not been overusing screens, No, skip eye rest skips that eye rest without completion credit or a miss.

Stretch completes when its five-minute timer ends. After the Eye Rest timer ends, tap I Finished only if you rested for the full time. After the rest pair, Start Next Work / Study Session begins the next 50-minute cycle when you choose. If your planned work time has ended, choose Continue Working or End Work first.

Interrupt or stop safely

During a running rest, keep the app open and the phone unlocked. The video provides company, not exercise instruction; make only gentle movements that are comfortable for you. Three extra taps on the rest area end it as missed; the Start, Interrupt and Stop controls are excluded.

Tap Interrupt before leaving or locking the phone. It is available once per break. Restart within 25 minutes so that the full five-minute break can finish within the original 30-minute interruption window. Leaving a running rest without Interrupt records it as missed. If you feel discomfort or are not feeling well, use Stop: this preserves your streak, gives no completion reward, and does not record a missed break.

Ending work while a break is pending records that unfinished break as missed. An adventure already in progress continues independently; its result is processed when due, including when you return after being away.

Rest statistics and adventures

In Work, Rest · rolling 120 hours shows separate Stretch Break and Eye Rest cards. Eligible counts completed and missed scored breaks; discomfort stops, legal skips and unscored breaks are excluded. Completed shows the completed count, and Completion shows its share of Eligible. Each chart shows how that rolling percentage changes as outcomes arrive or leave the window.

The pet's status for that rest type becomes Unwell at 70% completion or below, even with fewer than ten eligible breaks. Recovery requires at least ten eligible breaks and completion strictly above 85%. While Unwell, the short prompt recalculates how many consecutive completed breaks would meet recovery at the current counts; this can change as older records leave the window. An empty 120-hour window keeps the saved Well or Unwell state. These labels describe your virtual pet, not a medical assessment of you.

Work's Adventure card shows the current possible reward and success chance, plus the next plant to unlock. The two arrow rows open Adventure Settings. A new plant reward requires each unlocked plant type to have matured at least once; otherwise the possible reward is a Growth Boost. Unlocking a new type is not guaranteed on every trip.

The first Adventure Token is a welcome bonus at 20 consecutive eligible completed breaks. Later tokens require 50 such breaks each time. Use Start Adventure when the app shows that departure is available, or enable the relevant automatic-departure setting. Starting a trip spends one token; it returns after 50 minutes and its saved chance determines success. If a departure is unavailable, its dark green button shows the reason in red below it.

Plus, restoration and cancellation

Monthly access and trials

Free access includes water logging and recent water-goal history. Plus adds reminders, work and rest cycles, plant growth and adventures. The app offers a monthly subscription. Apple’s purchase sheet shows the local price, billing period and any trial available to that purchase. Confirming a trial authorizes automatic renewal unless you cancel under the displayed terms. Apple recommends canceling an unwanted trial at least 24 hours before it ends. See Apple’s cancellation instructions.

Restore checks an existing purchase; it does not renew it

If an active purchase is not recognized, use Settings → Membership → Restore Purchases with the App Store Apple Account that bought it. Restore does not start a new trial, buy or renew a plan, or restore water, weight or rest history. If it reports no active Plus subscription, there is no active entitlement to restore; use See Plans if you want to subscribe again. See Apple’s purchase restoration guidance.

You do not need to tap Restore or re-enter a creator code before a normal purchase. A normal purchase, renewal or Restore can recover an existing verified creator association when the matching purchase history is available. If a check is pending, retry when online; the app does not promise to infer a referral from history that has no confirmed association.

If Plus expires during a work cycle, you can finish that cycle and its corresponding rests. An active rest can also finish. New Plus work cycles wait for valid access. A temporary network or referral-service failure does not erase local progress or revoke independently verified active Plus access.

Cancel or request a refund

Use Manage Subscription in the app, or iPhone Settings → your name → Subscriptions → PetHabitler. Uninstalling, clearing data or deleting the anonymous profile does not cancel renewal. For a refund request, use Apple’s Report a Problem.

Restoring progress and deleting data

What an iCloud game save can restore

In Settings → Profile & iCloud, iCloud game save is off by default. Turning it on uses the device’s private iCloud account for game progress, your nickname and the Action sounds and Haptic feedback settings. Another installation using that same iCloud account can retrieve a successfully synced save. Water amounts, goals, weight, rest history, pet Well/Unwell calculations, active work timers and subscription or referral credentials are excluded. Game rewards do not recreate their underlying habit history or activate Plus.

With sync enabled, changes can appear on another online device without closing and reopening the app. Wait for Synced with iCloud before relying on the cloud copy. If iCloud is unavailable or full, successfully saved changes stay on this iPhone; there is no fallback upload to our servers. After connectivity or space is restored, sync can resume automatically. Use Retry iCloud Sync if it is offered and the problem remains. The retry button is not shown after successful sync.

When two devices have different game progress

If both devices changed the same game save, PetHabitler can show Progress changed on another device. Choose Use iCloud Game Save to use the cloud version, or Keep This iPhone’s Game Save to upload this device’s version. These are game-save choices, not a merge of habit histories or subscriptions. Replacing local game progress keeps its previous state as a separate local saved draft until local data clearing.

Choose the clearing action that matches your intention

These clearing actions cannot be undone and do not cancel Apple subscriptions. If the selected action includes cloud or anonymous-profile deletion, those required steps must succeed before local clearing; a failure keeps local records available for retry. Cleanup at subscription providers can continue separately after the authentication record is deleted. Cloud clearing needs access to the iCloud account originally bound to that save.

Clearing on one device does not remotely erase another device’s local records or anonymous technical identity. Local-only clearing leaves the shared iCloud save unchanged. If you choose an action that also clears iCloud, other devices keep their local copies but detect the cleared cloud save instead of silently uploading old content again. To create a cloud save again, explicitly choose Start New iCloud Save. Uninstalling the app or turning sync off alone does not delete cloud or backend records. Local habit history is excluded from the app’s system backup and can be lost after uninstalling or losing the device.

Referral codes and links

We may work with creators or affiliate partners and may pay them commissions on qualifying purchases or renewals. Using a referral code is optional; you can use the app and subscribe without one.

If you choose to use a referral code, open the recommendation link and tap Copy code, or enter the code directly without opening the link. After installing PetHabitler, choose Have a referral code? on the onboarding plan screen or See Plans in Settings → Membership. Tap Paste, review the code and tap Apply Code, or type it yourself. A code is optional and does not change the price. Applying it needs an internet connection. The first confirmed creator selection is protected; restoring an existing purchase checks its original referral association rather than replacing it with a different creator. A pending check keeps your input and asks you to retry.

Apple Health access

Weight import is optional and reads once when requested. No readable result may mean Health access was declined or no suitable weight is available. You can still type your weight and unit manually. Manage Health permissions in iPhone Settings.

Notification sounds and touch feedback

Settings → Preferences → Action sounds controls the app’s own action cues; it is not a promise that every tap makes a sound. Haptic feedback controls its vibration feedback. Reminder sounds use iPhone notification settings. Check Settings → Notifications → PetHabitler → Allow Notifications and Sounds, along with silent mode, volume and Focus settings. System settings can silence or delay reminders.

Videos or reminders not working

Restart the app and check notification permissions. If a video still cannot play or a notification causes the app to close, send support the activity, app version/build, device details and approximate time. A screen recording is helpful if you are comfortable sharing it; remove private information first.